FAQs

Return & Refund Policy – TRUNESS

Website: https://truness.in
Email: caretruness@gamil.com
Contact: 9953318351

At TRUNESS, we are committed to your satisfaction. If you are not fully satisfied with your purchase, you may return eligible items for a refund or exchange under the terms described below.

1. Return Eligibility

To be eligible for a return:

  1. The item must be unused, unwashed, and in its original condition.

  2. All tags, labels, and packaging must be intact.

  3. Returns must be requested within 7 days from the date of delivery.

  4. Certain items may not be eligible for return, including:

    • Personalized/customized products

    • Final sale items (marked as non-returnable on the product page)

2. How to Initiate a Return

  1. Contact our customer support team within 7 days of delivery:

  2. Provide your order number and reason for return.

  3. Our team will guide you through the return process, including the return shipping address.

3. Return Shipping

  • Return shipping costs are generally the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect product.

  • We recommend using a trackable shipping service for returns. TRUNESS is not responsible for items lost in transit during return.

4. Refund Process

  1. Once the returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  2. Approved refunds will be processed to your original payment method within 7-10 business days.

  3. Shipping fees are non-refundable, unless the return is due to a TRUNESS error (wrong or defective item).

5. Exchanges

  • If you wish to exchange an item, please contact us within 7 days of delivery.

  • Exchanges are subject to product availability.

  • Any price difference must be paid at the time of exchange.

6. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, contact us immediately with photos of the product.

  • TRUNESS will arrange for a replacement or full refund at no extra cost.

7. Contact Us

For any return, refund, or exchange inquiries, please reach out:

  • Email: caretruness@gamil.com

  • Phone: 9953318351

  • Website: https://truness.in

  • Address1:  Address1: WZ-1929, Multani Mohalla, Rani Bagh, Pitampura, New Delhi, Delhi, 110034
    Address2:  Address2: F 335b, Kh No 547, Hari Nagar, Extension, New Delhi, Delhi 110044